WHOLESALE | FAQ

ORDERING

To order, a PO (purchase order) must be submitted at least 2 (two) days in advance with the following details: company name, PIC, date & time of delivery, food item details and/or any special requests to:

  • Email: info@howey.co (with the subject: PO Wholesale ‘company name’ & date)
  • Call or WhatsApp: +628116588181 / +62614551512

DELIVERY & HANDLING

  • H&CO Wholesale will prepare and deliver the food item according to the received PO (Purchase Order)
  • Complimentary delivery for every wholesale order around Medan city area.
  • Wholesale client (or recipient of wholesale products) is requested to check the quality and count the quantity of food delivered and sign a GRN (goods received note) document upon delivery. H&CO Wholesale will not entertain any latter claims of food quality and quantity.
  • For HoReCa clients, all food items will be delivered in a plain white box or craft box.
  • For Corporate clients, all cakes and hampers will be delivered in H&CO/HOWEY boxes.

CONSULTATION & CUSTOMIZATION

  • Please feel free to consult any cake, bread or pastry product to suit your company needs and budget.
  • Personalization such as logo branding, special custom cakes are available for request and discussion.
  • For Corporate clients, a minimum of 8 cakes or hampers order per month is required to be eligible for Corporate Wholesale prices.

CANCELLATION

  • In case of cancellation or postponement of wholesale order, please give us a written notification or phonecall at least 1 (one) day before the delivery date. Cancellation on the day will incur 50% surcharge.
  • H&CO Wholesale can not be held responsible for circumstances beyond its control, such as cancellation of order due to new law & regulations, force majeure (riots, terrorist attack, insurrection and natural disaster such as fire, earthquakes etc) and other similar events. If any mentioned event occurs, H&CO Wholesale will assist clients to make an alternative arrangement to the best of its capacity.

ALLERGY, INTOLERANCE & WARNING

  • Please be advised due to the warnings on some of the ingredients used in the kitchen, there may be traces of nut, wheat, soy, meat and dairy in all of our food.

PROMOTION, PHOTOGRAPHY & PUBLISHING

  • H&CO Wholesale reserves the right to take photographs of the wholesale food items for documentation and social media or online publishing purposes.
  • If the client wishes the company logo to be published on our website or other media, the client may submit their logo to email: info@howey.co