HOWEY | FAQ
ORDER & PAYMENT
We have all cakes, macarons, gourmet, gifts and hampers ready in our stores in Medan. You may place your order via:
Hotline +6281 1604 3018 (WhatsApp available)
HOWEY +62821 6717 4480 (WhatsApp available)
or directly visit one of our stores in Medan.
If you are ordering through Hotline, LINE or one of our stores, our friendly store assistant will gladly assist you with your order.
Please list your full name, contact number, email, shipping/delivery request, address, and any special requests such as greetings or the date and time you require your products to be ready.
After your order has been placed, full payment is to be paid directly to us by cash, payable cheques (for event & wholesale clients), credit card or bank transferred to:
Bank Central Asia (BCA)
8250055448 / Howard Chandra
DELIVERY SERVICE (MEDAN)
We deliver around Medan city area with a delivery charge of IDR 30,000 per trip per address (flat-rate) and we do deliveries from 10.00 – 18.00 daily. Complimentary delivery is available for purchase over IDR 800,000 (for one address).
For delivery, please provide us with the recipient’s name, full address and contact number for smooth delivery. We will try our best to fulfil delivery on time, but we cannot guarantee due to unforeseen condition such as weather and traffic.
TRANSPORTATION & CARE FOR PICK-UP
It is important to remember that all cakes and hampers are very delicate and fragile. To avoid any damage during transportation, we recommend that you keep your boxes flat at all times and avoid placing under the sunlight. The floor or boot of your car is the best place, never on the back seat. Please ensure your boxes are secure and will not slide around.
We highly suggest not transporting cakes with a motorcycle.
Please note that once your hampers and cakes are in your care, it is important to follow these instructions as we will not take any responsibility for any damage incurred after you pick up the hampers and cakes.
CORPORATE & CUSTOM BRANDING
We accept custom corporate cakes, event favors, gift boxes and hampers for a minimum order of 50 pieces and above per order. Please consult with one of our staffs and allow at least 14 days notice before delivery or pick up.
ALLERGY & INTOLERANCE
Please be advised that due to the warnings on some ingredients used at our kitchen, there may be traces of nuts, soy, dairy and wheat products in all our products.
STORAGE & SHELF LIFE
We recommend you to store the perishable products (cakes, petit gateaux, macarons) in the fridge and consume them within 3 (three) days of purchase. All our products have a short shelf life.
OFFER & PROMOTION
We have in-store seasonal offers and promotions going on regularly. Please check in store.