• Orders and Payment.

    June 23, 2018

    We have all cakes, macarons, gourmet, gifts and hampers ready in our stores in Medan. You may place your order via:
    Hotline +6281 1604 3018 (whatsapp available)
    or directly visit one of our stores in Medan.

    If you are ordering through our website, please select your desired products and click "Add to cart". Once you have made your selection and added everything to your cart, you can follow the next steps to confirm your order by clicking "Checkout".

    Please list your full name, contact number, email, shipping options*, address, and any special requests such as greetings or the date and time you require your products to be ready.

    After your order has been placed, full payment is to be paid directly to us by credit card (via doku payment gateway) or bank transferred to:

    */we can only ship to a single address. Unfortunately, we are not able to ship to multiple addresses for the same order. If you require shipping to few different addresses, you will need to place two or more separate orders.

    */please note that products under HOWEY Patissier, Event and Wholesale are available for in-store pick up and delivery around Medan city area only.

  • Shipping Information (Nationwide Indonesia).

    June 6, 2018

    We will dispatch your order the next working day after we received your order and full payment.

    Please note that we only use JNE YES or JNE REG courier service on all our nationwide shipping (unless stated otherwise).

    H&CO takes no responsibility for melted product in remote destinations, however we take all measures to ensure this does not happen. We take great care with the shipping of your order to ensure that it arrives in optimal condition. To ensure that your order does not get too hot, we use thermal insulated packagings with hard corrugated box.

  • "Store Exclusive".

    June 4, 2018

    If you notice our products with the tag " Store Exclusive", that means the particular product are too fragile to ship nationwide. It will be only available in our stores and/or delivery around Medan city only.

  • Promotional Code.

    June 4, 2018

    If you have received a valid promotional code, you can enter it when you are reviewing your order on your Shopping Cart. At this stage, a box will appear at the bottom right with the words ‘Discount Coupon Code’. Fill in your valid promotional code and click ‘Update’.

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