HOWEY | FREQUENTLY ASKED QUESTION



ORDER & PAYMENT

We have entremets, petit gateaux, macarons, pies and Émotion Crème Pots ready in the store at Jalan Babura Lama No 4 Medan. If you need specific products at a specific date and time, you may place your order via:
Call / Whatsapp +62821 6717 4480
Website www.howey.co
Online Platform GoFood & GrabFood

LINE @howey.co
Email info@howey.co
Please list your full name, contact number, email, delivery request, address, and any special requests such as greetings or the date and time you require your products to be ready upon ordering. After your order has been placed, full payment is to be paid directly to us by cash, payable cheques, credit card, or bank transferred to:

Bank Central Asia (BCA)
8250055448 / Howard Chandra



COMPLIMENTARY SERVICE

For every purchase of entremets (whole cakes), we provide complimentary chocolate inscriptions and a box of celebration essentials (a plastic knife, a pack of candlesticks, and a lighter). A complimentary greeting card is available upon request.



INGREDIENTS

At HOWEY, we are committed to using only the finest quality ingredients available in all our products. We use couverture chocolates, European dairy, and a careful selection of local and imported ingredients in the kitchen. Each of the creations that HOWEY offers is handmade by a team of trained and talented chefs and cooks in our production kitchen.


 
ALLERGY & INTOLERANCE

Please be advised that due to the warnings on some ingredients used at our kitchen, there may be traces of egg, nuts, soy, dairy, and wheat products in all our products. All our products are pork-free; however, some cakes may contain alcohol. Please contact us for further information.
 

STORAGE & SHELF LIFE

All our products are freshly made in-store daily and have a short shelf life. Please keep all products in the chiller (5*C) at all time and consume within this recommended shelf life:
Entremets (Whole Cake) 3-4 days
Petit Gateaux & Pies 2 days
Macarons 4-5 days
Émotion Crème Pots 2-3 days

After the time frame, a slight deterioration of the product finishing may appear, however, the taste will not differ much. To get maximum enjoyment of your HOWEY products, we recommend you consume within the suggested shelf life.
 


DELIVERY INFORMATION

We deliver around Medan city area with a delivery charge of IDR 30,000 per trip per address (flat-rate) and we do deliveries from 10.00 – 18.00 daily. For delivery, please provide us with the recipient’s name, full address, and contact number for smooth delivery. We will try our best to fulfill delivery on time, but we cannot guarantee due to unforeseen conditions such as weather and traffic.
 


REFUND & EXCHANGE POLICY

We are confident that you will love our products. We understand that there may be cases when things do not go accordingly nor perfectly as we intend. If you are not fully satisfied with our products, please reach us within the same day with the detail of the products and receipt as proof of purchase. We will. at discretion, arrange a replacement or product refund for you. Please order carefully as we cannot exchange or refund goods due the perishable nature and improper handling of our products.


 
TRANSPORTATION & PICK UP

It is important to remember that all cakes and hampers are very delicate and fragile. To avoid any damage during transportation, we recommend that you keep your boxes flat at all times and avoid placing them under the sunlight. The floor or boot of your car is the best place, never on the back seat. Please ensure your boxes are secure and will not slide around.

We highly suggest not transporting cakes with a motorcycle.
Please note that once your hampers and cakes are in your care, it is important to follow these instructions as we will not take any responsibility for any damage incurred after you pick up the hampers and cakes.



BABY FULL MONTH

Minimal order is 4 (four) packages. Please order 48 hours in advance prior to delivery/pick-up to ensure availability. Items included in the package are not exchangeable. Any personalization or customization (i.e: less sweet, initials, etc) needs to be informed beforehand and is subject to availability and agreement.
 
 
HOWEY PATISSIER
Jalan Babura Lama No 4
Medan 20153 – Indonesia
+62 821 6717 4480
 

WWW.HOWEY.CO